Privacy Policy

Effective Date: 06-05-2025

At Grooso, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, or interact with any of our services.

1. Information We Collect

a. Personal Information

• Name
• Mobile Number
• Email Address
• Delivery Address
• Payment Details (processed securely via third-party gateways)

b. Technical & Usage Data

• Device type, IP address, browser type
• App or website usage patterns
• Time and duration of sessions
• Referring pages or links

c. Order-Related Information

• Products viewed and purchased
• Customization details (if any)
• Delivery preferences and order history

2. Why We Collect Your Data

• Process orders and deliver products accurately
• Provide personalized shopping and customization experiences
• Communicate updates, offers, and customer support
• Enhance platform performance and usability
• Detect fraudulent activity or misuse
• Comply with legal and regulatory obligations

3. Data Sharing & Confidentiality

Your information is never sold or rented to third parties. We only share necessary data with:

• Delivery agents or store partners to fulfill your order
• Payment processors to handle transactions securely
• Service providers for analytics, hosting, and support
• Legal or government authorities, if mandated by law

All data is shared with strict confidentiality agreements and security protocols in place.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand your preferences and behavior
• Improve website/app performance
• Offer relevant recommendations and ads

You can control cookie settings through your browser or device preferences.

5. Data Security

We use encryption, firewalls, and secure servers to protect your information. While we follow industry best practices, no digital platform can guarantee 100% security. We recommend safeguarding your login credentials at all times.

6. How Long We Keep Your Data

Your data is stored only as long as necessary for operational, legal, or service-related purposes. You may request account deletion or data removal by contacting us.

7. Your Rights

You have full control over your data. You can:

• View or update your personal information
• Request data deletion
• Opt out of marketing communications
• Withdraw consent for certain data uses

To exercise your rights, contact us at groosoindia@gmail.com.

8. Children’s Privacy

Grooso does not knowingly collect information from children under the age of 13. If we become aware of such data, we will delete it immediately.

9. Policy Updates

This policy may be updated occasionally to reflect changes in technology, laws, or services. We recommend checking this page periodically for updates. Major changes will be clearly communicated via our platform.

10. Contact Us

If you have any questions, feedback, or data-related requests, feel free to reach out:

Grooso Support Team
Email: groosoindia@gmail.com
Website: www.grooso.com
Location: Rajahmundry, Andhra Pradesh, India